Aurban Privacy policy and terms

Aurban Privacy policy

Privacy Policy

The Scope of This Policy

This policy applies to all aurban users, including user and providers (including provider applicants), and to all our platforms and services, including our apps, websites, features, and other services (collectively, the “aurban Platform”). Please remember that your use of the aurban Platform is also subject to our Terms of Service.

The Information We Collect

When you use the aurban Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration. When you create an account with aurban, we collect the information you provide us, such as your name, email address, phone number, and payment information. You may choose to share additional info with us for your user profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).

Provider Information. If you apply to be a Provider, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as national identity number).  We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage services and programs relevant to that location. We may need additional information from you at some point after you become a Provider, including information to confirm your identity (like a photo).

SOS Contact Information We will collect the contact list permission to list the contacts while adding the sos contacts for user & provider app

Ratings and Feedback. When you rate and provide feedback about users or providers, we collect all of the information you provide in your feedback.

Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the aurban Platform

Location Information. Great rides start with an easy and accurate service location. The aurban Platform collects location information (including GPS and WiFi data) differently depending on your aurban app settings and device permissions as well as whether you are using the platform as a user or Provider:

  • Users: We collect your device’s precise location when you open and use the aurban app, including while the app is running in the background from the time you request a ride until it ends. aurban also tracks the precise location of providers at all times.
  • Providers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in on duty mode. We also collect precise location for a limited time after you exit on duty mode in order to detect service incidents, and continue collecting it until a reported or detected incident is no longer active.

Usage Information. We collect information about your use of the aurban Platform, including job information like the date, time, location, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the aurban Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information. We collect information about the devices you use to access the aurban Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Provider, we also collect mobile sensor data from your device (such as, direction, and other technical data).

Communications Between users and providers. We work with a third party to facilitate phone calls and text messages between users and providers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the aurban Platform, but we will always let you know we are about to do so before the call begins.

Address Book Contacts. You may set your device permissions to grant aurban access to your contact lists and direct aurban to access your contact list, for example to help you refer friends to aurban. If you do this, we will access and store the names and contact information of the people in your address book.

Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the aurban Platform and interact with aurban advertisements, to make your aurban experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the aurban Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the aurban Platform.

C. Information We Collect from Third Parties

Third-Party Services. Third-party services provide us with information needed for core aspects of the aurban Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your aurban experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:

  • Information to make the aurban Platform safer, like background check information for providers;
  • Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
  • Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your aurban account, such as information about your use of such programs, applications, services, or features; and
  • Information about you provided by specific services, such as demographic and market segment information.

Enterprise Programs. If you use aurban through your employer or other organization that participates in one of our aurban Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.

Concierge Service. Sometimes another business or entity may order you a aurban ride. If an organization has ordered a job for you using our service, they will provide us your contact information and the service location of the job.

Referral Programs. Friends help friends use the aurban Platform. If someone refers you to aurban, we will collect information about you from that referral including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:

  • Provide the aurban Platform;
  • Maintain the security and safety of the aurban Platform and its users;
  • Build and maintain the aurban community;
  • Provide customer support;
  • Improve the aurban Platform; and
  • Respond to legal proceedings and obligations.

Providing the aurban Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

  • Verify your identity and maintain your account, settings, and preferences;
  • Connect you to your jobs and track their progress;
  • Calculate prices and process payments;
  • Allow users and providers to connect regarding their job and to choose to share their location with others;
  • Communicate with you about your job and experience;
  • Collect feedback regarding your experience;
  • Facilitate additional services and programs with third parties; and
  • Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the aurban Platform and its Users. Providing you a secure and safe experience drives our platform, both on the job and on our apps. To do this, we use your personal information to:

  • Authenticate users;
  • Verify that providers and their services meet standard requirements;
  • Investigate and resolve incidents, accidents, and insurance claims;
  • Encourage safe behavior and avoid unsafe activities;
  • Find and prevent fraud; and
  • Block and remove unsafe or fraudulent users from the aurban Platform.

Building and Maintaining the aurban Community. aurban works to be a positive part of the community. We use your personal information to:

  • Communicate with you about events, promotions, elections, and campaigns;
  • Personalize and provide content, experiences, communications, and advertising to promote and grow the aurban Platform; and
  • Help facilitate donations you choose to make through the aurban Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

  • Investigate and assist you in resolving questions or issues you have regarding the aurban Platform; and
  • Provide you support or respond to you.

Improving the aurban Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

  • Perform research, testing, and analysis;
  • Develop new products, features, partnerships, and services;
  • Prevent, find, and resolve software or hardware bugs and issues; and
  • Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How We Share Your Information

We do not sell your personal information. To make the tyt Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

A. Sharing Between aurban Users

Users and Providers.

User information shared with Provider: Upon receiving a Job request, we share with the Provider the User’s service location, name, profile photo, rating, Users statistics (like approximate number of Jobs and years as a User), and information the user includes in their user profile (like preferred pronouns). Upon arrival and during the job, Once the job is finished, we also eventually share the user’s rating and feedback with the provider. (We remove the user’s identity associated with ratings and feedback when we share it with providers, but a provider may be able to identify the user that provided the rating or feedback.)

Provider information shared with User: Upon a Provider accepting a requested job, we will share with the User the Provider’s name, profile photo, preferred pronouns, rating, real-time location, and the proficiency,  as well as other information in the Provider’s aurban profile.
Although we help users and providers communicate with one another to order a service, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant user or provider, including sharing actual contact information with your consent.

Shared job Users. When users use a aurban Shared job, we share each user’s name and profile picture to ensure safety. users may also see each other’s service locations as part of knowing the location while sharing the job.

Service Requested or Paid For by Others. Some jobs you take may be requested or paid for by others. If you take one of those jobs using your aurban Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for a job for you, we may share some or all of your job details with that other party, including the date, time, charge, rating given, region of service, andservice location of your job.

Referral Programs. If you refer someone to the aurban Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the aurban Platform with that user. For example, a referral source may receive a bonus when you join the aurban Platform or complete a certain number of jobs and would receive such information.

B. Sharing With Third-Party Service Providers for Business Purposes

Depending on whether you’re a user or a provider, aurban may share the following categories of your personal information for a business purpose to provide you with a variety of the aurban Platform’s features and services:

  • Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as national identity number),
  • Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
  • Commercial information, such as ride information, Provider/User statistics and feedback, and Provider/User transaction history;
  • Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
  • Location data.

We disclose those categories of personal information to service providers to fulfill the following business purposes:

  • Maintaining and servicing your aurban account;
  • Processing or fulfilling rides;
  • Providing you customer service;
  • Processing user transactions;
  • Processing Providers applications and payments;
  • Verifying the identity of users;
  • Detecting and preventing fraud;
  • Processing insurance claims;
  • Providing Provider loyalty and promotional programs;
  • Providing marketing and advertising services to aurban;
  • Providing financing;
  • Providing requested emergency services;
  • Providing analytics services to aurban; and
  • Undertaking internal research to develop the aurban Platform.

C. For Legal Reasons and to Protect the aurban Platform

  • Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);
  • Enforce our Terms of Service;
  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the aurban Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data

aurban provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the aurban Platform.

Text Messages. You can opt out of receiving commercial or promotional text. You may also opt out of receiving all texts from aurban (including transactional or relational messages. Note that opting out of receiving all texts may impact your use of the aurban Platform. Providers can also opt out of provider-specific messages by texting STOP in response to a provider SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the aurban Platform (such as receiving a notification that your provider has arrived).

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact aurban’s ability to provide you our full range of features and services.

Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the aurban Platform.

Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The aurban Platform does not currently support Do Not Track requests at this time.

Deleting Your Account. If you would like to delete your aurban account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Right to Know. You have the right to know and see what data we have collected about, including:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information is collected;
  • The business or commercial purpose for collecting your personal information;
  • The categories of third parties with whom we have shared your personal information; and
  • The specific pieces of personal information we have collected about you.

Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:

  • Complete your transaction;
  • Provide you a good or service;
  • Perform a contract between us and you;
  • Protect your security and prosecute those responsible for breaching it;
  • Fix our system in the case of a bug;
  • Protect the free speech rights of you or other users;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
  • Comply with a legal obligation; or
  • Make other internal and lawful uses of the information that are compatible with the context in which you provided it.

Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.

Website: You may visit our privacy homepage to authenticate and exercise rights via our website.

Email webform: You may write to us to exercise rights. To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request. Response Timing and Format. We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.

Children’s Data

aurban is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us

Links to Third-Party Websites

The aurban Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

Changes to This Privacy Policy

We may update this policy from time to time as the aurban Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the aurban Platform or by some other method of communication like email. When you use aurban, you are agreeing to the most recent terms of this policy.

Contact Us

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2023-01-17

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@bubleleads.com.